14-day returns · 30-day repair promise
Our Guarantee
Customer satisfaction is our top priority at ThePenMarket.com, and we will do whatever it takes to make you happy with your purchase.
Guarantee
If you are not satisfied with your purchase for any reason, return it in the same condition it arrived via insured U.S. Mail within 14 days of receiving it, and you will be refunded the full price of the item, not including the shipping. If you discover any problems we might have missed within the first 30 days of receiving your pen, let us know and we'll do what we can to fix it.
- Return window
- 14 days from receiving it, same condition, via insured U.S. Mail. Full price of the item refunded, not including the shipping.
- Repair promise
- Problems we might have missed, found within the first 30 days: let us know and we’ll do what we can to fix it.
Trading Post
ThePenMarket.com is not responsible for any transactions made via our Trading Post. We do not see, possess or speak for the quality of those pens. However, should you have any difficulty with any pen dealer, we will do our best to mediate the situation. We go to great lengths to maintain the integrity of the Trading Post to protect its reputation as a dependable market place for writing instrument enthusiasts.
Questions people ask
What is ThePenMarket.com's return policy?
If you are not satisfied with your purchase for any reason, return it in the same condition it arrived via insured U.S. Mail within 14 days of receiving it, and you will be refunded the full price of the item, not including the shipping.
What if I find a problem after 14 days?
If you discover any problems we might have missed within the first 30 days of receiving your pen, let us know and we'll do what we can to fix it.
Does the guarantee cover Trading Post purchases?
No. ThePenMarket.com is not responsible for any transactions made via our Trading Post. We do not see, possess or speak for the quality of those pens. However, should you have any difficulty with any pen dealer, we will do our best to mediate the situation.
The old site also carried an unedited WooCommerce “Refund and Returns Policy” page that contradicted this one; it now forwards here.