Frequently Asked Questions

If you are not satisfied with your purchase for any reason, return it in the same condition it arrived via insured U.S. Mail within 14 days of receiving it, and you will be refunded the full price of the item, not including the shipping.

If you discover any problems we might have missed within the first 30 days of receiving your pen, let us know and we'll do what we can to fix it.

No. ThePenMarket.com is not responsible for any transactions made via our Trading Post. We do not see, possess or speak for the quality of those pens. However, should you have any difficulty with any pen dealer, we will do our best to mediate the situation.

Button Fillers, Lever Fillers, Parker Vacumatics, Sheaffer Snorkels, Sheaffer Touchdowns, Crescent Fillers, Aerometrics. Please note that we are no longer restoring European, Nozac and Sheaffer piston fillers.

For a free repair estimate, use the form on the Pen Repairs page. If possible, please upload a photo of your pen or pens to be repaired. Discounts are available for shipments of 5 or more pens.

To ensure your pen arrives safely: Make sure the pen is empty. Wrap it securely in bubble wrap. Place the wrapped pen in a piece of PVC tubing for added protection. Ship it in a padded, hard cardboard box.

Restoring a pen is generally safe, but due to the age and materials of vintage pens, there is a small risk of damage. By submitting your pen for restoration, you acknowledge these risks and waive any claims in the event of damage.

We are usually looking for more vintage pens and pre-owned luxury pens to restore and sell on our site. Depending upon what you have, we can offer several options from cash to consignment. Please contact us with the form, and let us know what you have. If you aren't sure what you have, please include a photo.

The only things we are not looking for are cheap advertising pens, Cross Century pens and falling apart third-tier vintage pens. (We're looking at you Wearever.)

Yes. Sell your pens directly to our customers on our classified ads section, the Trading Post. It only costs $5 per listing, and you keep your pen until someone pays you.

It only costs $5 per listing, and you keep your pen until someone pays you. An Unlimited Posts membership is $125 for one calendar year of unlimited listings.

No. The merchandise is not guaranteed by ThePenMarket.com, nor does the transaction pass through our hands. We do our best to vet out the bad dealers, and ask that you report any problems immediately to tradingpost@thepenmarket.com.